Upon receiving a complaint, what must a licensee do according to the Commission?

When a licensee receives a complaint, they are required to submit a written answer within a specified timeframe. This response is essential because it ensures that the Commission can effectively review the complaint and gather all necessary information from the licensee's perspective. Timely communication demonstrates the licensee's professionalism and commitment to resolving issues. By addressing the complaint directly and providing their account or any relevant documentation, licensees also protect their interests and help the Commission in determining the appropriate next steps.

Waiting for the Commission to initiate further action would not fulfill the licensee's obligation to respond, and ignoring the complaint is not an option as it can lead to escalation and potential disciplinary measures. Consulting an attorney before responding may be a prudent step in certain situations, but it does not replace the requirement for a written reply within the given timeframe. Thus, providing a written response in a timely manner is the key responsibility of the licensee when faced with a complaint from the Commission.